Now taking enrolments
Now taking enrolments
The Bridge Effect is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
Our integrated team of speech pathologists, occupational therapists, and psychologists work together to provide personalised, evidence-based support that honours your child’s individuality.
Whether your child is developing in their own time, communicating in their own way, or exploring the world through a different lens, we’re here to support their journey with compassion and respect.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.cdinsitute.com.au from cookies and from other publicly available sources and third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing (including through remarketing via Google and Facebook). We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
To protect your Personal Information, we may require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
To improve your experience on our websites, we may use “cookies”.
A cookie is a small text file that our websites may place on your computer or device as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this, you may not be able to use the full functionality of our websites.
Our websites use analytics software to gather and store data related to website traffic. The analytics software does not identify individual users or associate your IP address with third party data sources. We use website traffic data to better understand website usage and to improve customer experience.
We use cookies and website data in relation to remarketing activity. Remarketing uses limited amounts of first party and third-party data to serve advertisements to people who have previously shown an interest in our products and services.
You can always opt out of Analytics tools we use if you disable or refuse cookies or use the opt out service provided by the following sites.
Opt-Out of Adobe Analytics – http://www.adobe.com/au/privacy/opt-out.html
Opt-Out of Google Analytics – https://support.google.com/analytics/answer/181881?hl=en
If you have any queries or complaints about our Privacy Policy, please contact us at:
Telephone: 02 9037 2234
The Bridge Effect
173 Warringah Road, Beacon Hill
NSW, 2100.
The Bridge Effect is committed to full transparency and disclosure. This communication provides key information regarding the business structure and potential conflicts of interest between The Bridge Effect and Footprints Advocacy. Footprints Advocacy was originally established as a department within The Bridge Effect. However, several years ago, it transitioned into an independent entity to ensure impartiality and broaden the scope of its services. While occasional collaboration occurs, the two businesses maintain a professional relationship consistent with the standards upheld across the NDIS Allied Health sector. It is acknowledged that a potential conflict of interest may arise due to shared directors and investors across both entities. These individuals do not participate in the daily operations of either business but maintain separate governance and oversight roles in each. Steps are being actively taken to address and eliminate any such conflicts. In July 2024, a corporatisation process was initiated by both entities to strengthen their independence and compliance. For Footprints Advocacy, this involves implementing structural changes to fully remove any potential conflicts of interest, with completion targeted for July 1, 2025. Concurrently, The Bridge Effect has undertaken significant governance reforms, including the appointment of Mrs. Brooke Lockett as General Manager. Mrs. Lockett brings extensive expertise from highly regulated care industries and is overseeing the review of processes and structures to ensure compliance with the NDIS Act and Rules. Both entities are progressing toward the finalisation of these changes, with The Bridge Effect on track to complete its corporatisation process by July 1, 2025. The commitment to ethical practice, transparency, and service excellence remains central to the operations of The Bridge Effect throughout this period and beyond.
Kind Regards,
Mr. Keith Hills
Director
9th December 2024
